Design, development and evaluation of a web application that supports services for veterinarians
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Date
2024-07-01
Authors
Λεβέντης, Λεωνίδας
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Abstract
The digitalization of veterinary medicine has emerged as a transformative force, reshaping the landscape of animal healthcare. Web applications, in particular, have played a pivotal role in this digital revolution, offering innovative solutions to streamline common practices in various fields including healthcare, accounting and engineering. However, web applications for veterinarians do not follow the rhythms compared to human healthcare, be it due to complexity or limited target audience. Developing such web applications, it would enhance the quality of care provided to animals from the perspective of both veterinarians and pet owners. This Master thesis presents the design, development, and evaluation of a web application specifically tailored for the veterinary community and pet owners. This platform integrates essential functionalities for both veterinarians and pet owners such as appointment booking and management, and health record management of pet animals. The developed version of the web application supports dogs and cats, incorporating simple architecture and layout that facilitates the extension of its capabilities to other types of animals. Its design was based on PACT framework and on the development of personas and use cases to set the requirements. The evaluation phase involved real-world testing with a group of veterinary professionals and pet owners who actively used the application. Feedback collected through the System Usability Scale (SUS) questionnaire and task completion times indicated a high level of user satisfaction and system usability. The web application improves the quality of communication between veterinarians and pet owners, minimizes faults in diagnoses and treatment plans and help pet owners to track the health of their pet animals.
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Keywords
Web applications, Human computer interaction, Veterinarians